-Job Description:
Typically provides direct supervision for Remote Support Engineers responsible for providing post sales technical support to both field support personnel and customers in a specified area. Monitor operations and technical support to both field support personnel and customers in a specified area. Monitors operations and provides direction and training as required; may perform ongoing technical tasks associated with the organizational unit. Responsible for all personnel actions such as hiring, salary and performance reviews, corrective actions, etc. The candidate may have responsibility for revenue generation through sales of software/support services, consulting and/or add-on applications. Work with limited guidance on projects within defined criteria. Provide resolutions to a diverse range of complex problems.
-Qualifications:
Typically requires 4-8 years of related experience.
Bachelor's degree
Excellent English communication skills |