| Responsible for interfacing with customers prior to and/or after sale. Develops and maintains positive customer relations by ensuring that customer requests are handled appropriately and in a timely manner. Has the authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. May provide mentoring by assigning work and resolving problems. Works with limited guidance on projects within defined criteria. Provides solutions to a diverse range of moderately complex problems. Typically requires 1~3 years experience and a Bachelor's degree or equivalent experience. Knowledge of company products, company functions, marketing and/or service policies and procedures, PC, word processing, and excellent communication skills is preferred. This job does not have supervisory responsibility. Qualifications-Bachelor degree is must, multiple languages speaker is preferred. Korean will be a plus |