Title:Accounts Receivable and Collection Manager (Japanese Skills)
Location:Dalian
OVERALL PURPOSE OF JOB
Primarily responsible for entire service delivery for the activities that follow the Order to Cash process, starting from order acceptance till invoicing / revenue recognition & collections.
Ensure that the necessary UMGI guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.
To provide direction and support to the team leaders in achieving team objectives. Also covered is providing continuous feedback on the TLs, Super users and Associates, support and guide them in achieving their respective objectives. The role also encompasses maintaining good relationship with peers and clients.
PROCESSES
Order Mgt & Billing
Manage Sales Orders
Invoice Customer where applicable
Manage Customer Requests & Inquiries
Collections & AR
Maintain Customer Master Data
Manage Customer accounts and relationships
Maintain AR Ledger
Manage & Process Collections
Manage & Process Disputes & Deductions
Analytics
Authorize & Manage Credit
Responsibilities/Authorities
Responsible for delivering the following services:
Heading a team of XX for the O2C operations involving Order Approval, Billing, Reconciliations, Issue Resolution, Query Management, Month End Close and other reporting activities.
Ensure all Service Level Agreements are met as per the contractual obligations
Demonstrate Supervisory & analytical skills including co-ordinating of the day to day activities, prioritizing of tasks and balancing workload amongst the teams
Compliance to Sarbanes – Oxley requirements and other client policies & practices.
Ensure Operational Excellence (Op Ex) is implemented
Ensure adequate internal process controls are put in place to ensure quality levels.
Ensure all month end activities are completed and appropriate reports are generated and circulated as per the process requirements.
Ensure process documents are up-to-date and version control is applied as appropriate.
Ensure all customer/ client queries are responded & resolved within the stipulated Turn Around Time (TAT)
Ensure all quality parameters are met with respect to Billing and all invoices are dispatched on time.
Ensure all necessary reconciliations and AR Sales Adjustments are done by the team.
Ensure all statutory records are maintained as per client’s requirements.
Ensure all Operational Metrics and Service Performance Metrics are generated on time.
Ensure Daily/ Weekly/ Monthly collection targets are identified, tracked and achieved.
Ensure performance appraisal for the team/ direct reports are done as per Company standards.
Ensure sufficient feedback is provided on the performance of the team/ individuals.
Facilitate issue resolution amongst the team members if any.
Identifying Areas of process improvements involving tangible benefits as defined by the organization.
Ensuring timely preparation of Goals & Development Plan for direct Reports.
Ensuring Timely Review of Development Plan, and follow-up on actionable items.
Ensuring One-to-One with Direct reports (regularly), meeting with the team as per communication calendar.
Establish process for conducting periodic performance reviews
Demonstrating Company Professional Behaviours
Ensure good rapport with the clients by engaging in frequent interlocks and conferences
Facilitate the Audit requirements of the client as required in a timely manner
Requirements
-Bachelor degree above majoring in Accounting, or Business Related
-5+ years professional work experience in accounting area, especially in Accounts Receivable area. BPO industry work experience is an advantages
-Good communication skills and mature leadership skills
-Good at Japanese, English and Chinese
Interested Candidate, please send your resume to dalian_hr@orangetreeconsultancy.com |