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Asst. Operations Manager
埃森哲信息技术（大连）有限公司   
公司行业：专业服务(咨询，人力资源)
公司类型：外资(欧美)
公司规模：500人以上
工作地点：大连发布日期：2008-07-19工作经验：三年以上
最低学历：本科外语要求：日语 精通
英语 熟练		职位月薪：
工作性质：招聘人数：1管理经验：
 职位描述/要求：
OVERALL PURPOSE OF JOB

Primarily responsible for entire service delivery for the activities that follow the Order to Cash process, starting from order acceptance till invoicing / revenue recognition & collections.

Ensure that the necessary UMGI guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.

To provide direction and support to the team leaders in achieving team objectives. Also covered is providing continuous feedback on the TLs, Super users and Associates, support and guide them in achieving their respective objectives. The role also encompasses maintaining good relationship with peers and clients.

Responsibility

Heading a team of XX for the O2C operations involving Order Approval, Billing, Reconciliations, Issue Resolution, Query Management, Month End Close and other reporting activities.
Ensure all Service Level Agreements are met as per the contractual obligations
Demonstrate Supervisory & analytical skills including co-ordinating of the day to day activities, prioritizing of tasks and balancing workload amongst the teams
Compliance to Sarbanes – Oxley requirements and other client policies & practices.
Ensure Operational Excellence (Op Ex) is implemented
Ensure adequate internal process controls are put in place to ensure quality levels.
Ensure all month end activities are completed and appropriate reports are generated and circulated as per the process requirements.
Ensure process documents are up-to-date and version control is applied as appropriate.
Ensure all customer/ client queries are responded & resolved within the stipulated Turn around Time (TAT)
Ensure all quality parameters are met with respect to Billing and all invoices are dispatched on time.
Ensure all necessary reconciliations and AR Sales Adjustments are done by the team.
Ensure all statutory records are maintained as per client’s requirements.
Ensure all Operational Metrics and Service Performance Metrics are generated on time.
Ensure Daily/ Weekly/ Monthly collection targets are identified, tracked and achieved.
Ensure performance appraisal for the team/ direct reports are done as per Accenture standards.
Ensure sufficient feedback is provided on the performance of the team/ individuals.
Facilitate issue resolution amongst the team members if any.
Identifying Areas of process improvements involving tangible benefits as defined by the organization.
Ensuring timely preparation of Goals & Development Plan for direct Reports.
Ensuring Timely Review of Development Plan, and follow-up on actionable items.
Ensuring One-to-One with Direct reports (regularly), meeting with the team as per communication calendar.
Establish process for conducting periodic performance reviews
Demonstrating Accenture Professional Behaviours
Ensure good rapport with the clients by engaging in frequent interlocks and conferences
Facilitate the Audit requirements of the client as required in a timely manner.

Educations & Qualifications

Sufficient Japanese
Order Booking & Billing/ Accounts Receivables/ Collections
Accounts Reconciliations
Variance Analysis & Clearance
MS Office
ERP (Oracle 11i, SAP, People Soft etc)
Team Leadership
Communication / Presentation Skills
Decision Making
Customer Service Orientation
Multi Tasking
Analytical skills

Working Conditions

Moderate travel depending on project involvement
Overtime and On-Call required
Shift Working



 联系方式：
联 系 人：Krist Yang
 公司简介：
Accenture China Technology Delivery Centre in Dalian was opened in 2002, and now provides services to more than 30 clients. It provides multi-lingual software build, development and maintenance services to clients in China, Japan, Korea, United States , Germany and around the globe. In 2006, Dalian China Technology and Outsourcing Delivery Center had attained the Software Engineering Institute's (SEI) Capability Maturity Model for Software (CMMI5) Level 5 rating and BS7799 Certificate.

埃森哲大连信息技术中心始建于2002年，目前为30多家客户服务。它为中国、日本、韩国、美国、德国及全球范围内的客户提供多语言软件构建、开发和维护服务。该中心于2006年通过CMMI5级及BS7799认证。

At our Technology Delivery Center, our technology professionals work on application development, systems administration work, and software maintenance – providing practical programming and technology implementation for business. They have deep experience with leading business technologies, including J2EE, .NET, SAP, Siebel and Oracle and they work on a range of platforms including UNIX, Windows and mainframe. They work with many leading business applications such as enterprise resource planning, customer relationship management and enterprise application integration.

该中心的技术专家致力于应用系统开发、系统管理、软件维护―为商业应用提供系统设计和技术实施。他们在当前一些领先的商业技术方面拥有丰富经验，其中包括J2EE, .NET, SAP, Siebel和Oracle。这些技术可用于包括UNIX，WINDOWS和大型机在内的一系列平台，并可提供诸如企业资源规划、客户关系管理及企业应用集成等多种应用系统。
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