Description
Our service desk is quite challenging as we service multi-national companies that demand only the best quality of service only HP can provide. Chances to work with global contacts is very high, and the service we provide is up to par with world-class standards.
Responsibility:
Customer care technicians take calls from customers and initiate correct response to them with a positive and professional manner.
Dealing with a wide range of products and utilizing a powerful database, you'll provide remote solutions to problems, increasing with complexity along with your experience level.
You'll ask questions, probe problems, and verify what has been done and, explain what to do in such a way that non-technical users can understand what action to take.
Qualifications
If you are a technically skilled individual with a positive attitude and customer savvy, you might be the kind of person we are looking for! Since we are a multi-national account, English skills are a plus. Applicants must be teachable, willing to learn new things, pro-active and responsible.
Your profile
Should have native level Korean language skill
Should have a competent comprehension in English.
If a candidate has prior call center experience, the better.
Strong leadership skills
Team player
Willing to submit to stringent Quality Assurance Monitoring programs.
Must have flexibility and ownership
Teachable (quick learner, willing to learn new processes, ability to adhere to processes
Strong communication and collaboration skills
Technical skills
Overall attitude |