Responsibilities:
Be responsible for driving excellent customer experience by fixing customer issue or complaint through smooth communication channel with relevant department and other teams. Details as below:
Identify customer issue owner and take corrective action
Works and lines with other relevant department on issue fixing
Fix complaints
Manage critical customer issue
Requirements:
At least 2 years working experience in customer service, IT industry preferred.
College degree or above.
Good typing skill, >=70 character / minute.
Good analytical skills, logical common sense and strong communication skills.
Good oral & written English and Mandarin.
Familiar with software reporting tools esp. PowerPoint, Excel...etc. |