Description
Business environment
Within TS Delivery Operation, the Global Integration and Deployment (GID) provides integration and deployment offsite services to HP customers. Within GID the Deployment Operations Center (DOC) will provide back office support including services like procurement, scheduling, reconciliation, warranty and contract data consolidation as well as deal and issue management.
This operation will be based in DaLian, China and will be mainly staffed by DOC Project Specialists.
For each deal, operation charter is the following:
- Deployment planning
- Hardware procurement (catalog mgt, order entry, fulfillment tracking)
- Scheduling of end-user installation when hardware is available
- Asset database update
- Reconciliation of hardware invoiced, hardware installed and end-user acceptance.
The Project Specialist mission is to support the DOC team lead to reach the targeted level of productivity / quality in project related delivery of services.
The Project Specialist will be responsible to:
- Support Project Manager in regional and global projects.
- Perform procurement tasks and validation of invoices.
- Work with cross-functional teams in project delivery.
- Work closely with field team to coordinate hardware installations.
- Responsible for Data-Tracking and Report Generation.
- Maintain central repository for project related documentation.
- Act as single point of contact to stakeholders for project status.
- Perform other special administrative assignments as and when required.
Measures:
Customer SLA compliance
Turn around time for supplier payment
Quality of Service delivery
Qualifications
Your profile
College Diploma or Bachelor's (undergraduate) degree or equivalent experience
Professional English
Japanese is a plus
Broad knowledge of administration, report generation and database input
Responsible mindset
Ability to work independently
Ability to multi-task
Ability to work with personnel from different levels
Min. 2-3 years working experience
Skills include:
Knwledge in IT tools (database system; MS-Office and computer tools...)
Basic knowledge of general administrative/clerical processes
Knowledge of sales support processes (order tracking; configurations;product delivery & support)
Clear communication skills
Customer-oriented ability
Interpersonal skills
General understanding of procurement processes
Quality and details oriented
Organizational skills |