RESPONSIBILITIES
Act as a leader/mentor and guide to a team of network consulting engineers, provide planning and strategic support, and serve as an authority for resolving issues in escalated or highly complex situations.
Responsible for customer satisfaction, profitability and revenue generation for your area of responsibility.
Require an understanding of customer requirements and business metrics, and an aptitude for influencing and guiding internal stakeholders as well as customers and partners.
Supervise the activities of a team with responsibility for results in terms of customer satisfaction and delivery assurance.
Manage overall operations for a region or customer segment, including resource allocation, contract negotiation and customer issue resolution.
Manage and direct the planning, implementation and management of networking projects.
SKILLS AND EXPERIENCE
Typically requires BSCS or BSEE or equivalent at least 12 years of related experience.
Experience in customer support, knowledge of inter-networking technologies and the competitive marketplace.
Complete understanding of and experience in leading a team in applying all elements of Technical Consulting.
Proven business and technical expertise and extensive customer service engineering experience.
Thorough understanding of networking technology and strong technical knowledge of company products.
Excellent working relationships with other customer service organizations within Cisco and with appropriate business units.
Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments.
Fluency in Mandarin and English is a must. |