RESPONSIBILITIES
-To help customers maximize network availability and functionality to achieve their business goals. The NCE delivers the technologies; solutions and services customers need to expertly manage their networks.
-Working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments.
-Responsible for providing consultative, proactive and/or reactive support to company accounts.
-The ideal candidate is a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.
SKILLS AND EXPERIENCE
-At least 3 to 5 years of working experience in the IT industry.
-CCNA, CCNP certifications are required.
-Must have good knowledge of Cisco product lines and technology.
-Expert level internetworking troubleshooting in a large-scale network environment.
-Possess good technical account management skills.
-Have strong communication and customer facing skills.
-Language skills in Japanese and Mandarin is a must, and fluency in English is definitely a plus. |