The Operation Lead is responsible for all aspects of off-shore service delivery. This includes:
- Operations management of all processes within the client delivery scope (AP, Records & Buy Centre)
- Working with key stakeholders to ensure seamless and cost efficient performance
- Partnering with client controller community to provide compliance report and actionable data, drive control excellence including but not limited to SOX
- Maintaining SLAs and internal financial targets
- Developing a leadership team that focuses on client delivery, continuous improvement, people development and financial prudence
- Building a high performance delivery team
JOB RESPONSIBILITIES:
- Operations Management
- Stakeholder Management
- Service and Cost Management
- Team Leadership
KNOWLEDGE, SKILLS, and COMPETENCIES:
- Management:
1. Experience in building and leading finance and accounting teams (20+ people).
2. Proven experience supervising multiple teams.
3. Five+ years managerial experience.
4. Experience with start-up organizations desirable.
5. Experience with the implementation of quality and continuous improvement programs.
- Language:
1. Fluent in reading, writing and speaking English.
- Functional:
1. 10 Years working in accounting or finance.
2. Managed financial processes.
3. Track record of service delivery in a “finance operations” environment desirable.
4. ERP systems experience a must.
- Education:
1. CPA, ACCA, CMA, MBA or similar qualification preferred.
2. Minimum of bachelors degree in accounting, finance or a related field.
- Interpersonal:
1. Coach team members.
2. Motivate team members.
3. Build productive working relationships.
4. Communicate effectively both orally and in writing.
5. Generate team cooperation.
6. Ability to be flexible with job duties and scope of work.
- Customer Service:
1. Interact courteously with customers and ensure interaction provides a high quality of service.
2. Analyze customer needs through soliciting, evaluating and acting upon customer feedback.
3. Coordinate with other internal departments to deliver seamless service to customers. |