Overall Purpose Of Job
-Primarily responsible for entire service delivery for the activities that follow the Order to Cash process, starting from order acceptance till invoicing / revenue recognition & collections.
-Ensure that the necessary guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.
-To provide direction and support to the team leaders in achieving team objectives. Also covered is providing continuous feedback on the TLs, Super users and Associates, support and guide them in achieving their respective objectives. The role also encompasses maintaining good relationship with peers and clients.
Processes
O2C Order Mgt & Billing
-Manage Sales Orders
-Invoice Customer
-Manage Customer Requests & Inquiries
O2C Collections & AR
-Maintain Customer Master Data
-Maintain AR Ledger
-Manage & Process Collections
-O2C Analytics
Authorize & Manage Credit
Responsibilities:
-Heading a team for the O2C operations involving Order Approval, Billing, Reconciliations, Issue Resolution, Query Management, Month End Close and other reporting activities.
-Ensure all Service Level Agreements are met as per the contractual obligations
-Demonstrate Supervisory & analytical skills including co-ordinating of the day to day activities, prioritizing of tasks and balancing workload amongst the teams
-Compliance to Sarbanes- Oxley requirements and other client policies & practices.
-Ensure Operational Excellence (Op Ex) is implemented
-Ensure adequate internal process controls are put in place to ensure quality levels.
-Ensure all month end activities are completed and appropriate reports are generated and circulated as per the process requirements.
-Ensure process documents are up-to-date and version control is applied as appropriate.
-Ensure all customer/ client queries are responded & resolved within the stipulated Turn Around Time (TAT)
-Ensure all quality parameters are met with respect to Billing and all invoices are dispatched on time.
-Ensure all necessary reconciliations and AR Sales Adjustments are done by the team.
-Ensure all statutory records are maintained as per client’s requirements.
-Ensure all Operational Metrics and Service Performance Metrics are generated on time.
-Ensure Daily/ Weekly/ Monthly collection targets are identified, tracked and achieved.
-Ensure performance appraisal for the team/ direct reports are done as per standards.
-Ensure sufficient feedback is provided on the performance of the team/ individuals.
-Facilitate issue resolution amongst the team members if any.
-Identifying Areas of process improvements involving tangible benefits as defined by the organization.
-Ensuring timely preparation of Goals & Development Plan for direct Reports.
-Ensuring Timely Review of Development Plan, and follow-up on actionable items.
-Ensuring One-to-One with Direct reports (regularly), meeting with the team as per communication calendar.
-Establish process for conducting periodic performance reviews
-Demonstrating Professional Behaviours
-Ensure good rapport with the clients by engaging in frequent interlocks and conferences
-Facilitate the Audit requirements of the client as required in a timely manner.
Requirements:
-Bachelor degree
-Over 5 years working experience in Finance & Accounting field
-Strong leadership experience
-Fluent English also good in written and reading
-Be able to meet the challenge and work under the pressure
-Good communication and interpersonal skills
-Customer service orientation
Interested candidates please send your resume to : hr_dalian@orangetreeconsultancy.com |