Responsibilities
-Day to day operational support and client interface for purpose of administration, trouble resolution and technical consultation - 40%
1 IT daily operation support
Accept/receive ticket assignment from service desk or the others channels
Keeping timely communication and providing efficient support to customers
Vendor services tracking and administer
Ensure tickets be closed properly and timely
2 Incident management
Provide Tier1 support and case analysis for incidents
Coordination with RFC – Request For Change
Escalation management
3 Problem management
Coordination with other domain controllers to provide workarounds solution
Coordination with other domain controllers for PIR – post implementation review
-New deal IT transition （AMT）– 40%
-Implement local projects to deliver better services / products to end users
-Provide Account Management Transition service to BPO deals per the requests
-Coordinate and communication with global / region AMT team and new deals transition team to ensure a smooth execution of project. Bring any local concern and issue up front with the requirements provided by end users
-Work closely with China Mobilization team for transition projects; get involve with other IT functional team during transition period
-Provide the project management specific focus on DL BPO deals, work together with Shanghai BPO PM team for all the global projects and local projects roll out
-Supervision for IT team – 20%
Requirements:
-Bachelor degree
-Minimum 4 years working experience
-CET6, fluent English
-Have strong learning ability and willing to learn
-High degree of communication skill
-Good clients oriented
-High organize and lead ability
Interested candidate please send your resume to:hr_dalian@orangetreeconsultancy.com |