ESSENTIAL DUTIES & RESPONSIBILITIES:
1.Provide oversight and direction
璖et department and individual goals and objectives
璕esponsible for overall success in meeting commitments and identifying and acting on opportunities
璄nsure effectiveness of day-to-day operations
瑽uild partnerships and solicit feedback from internal and external business partners
璏anage department to achieve financial and service level objectives
瑽ridge geographical differences in location with a focus on building relationships and influence process change from a remote location
2.Drive & manage corporate cost efficiency initiatives & objectives
璒versight & management of operations in compliance with corporate policies & procedures
璓artnering with controller community to provide compliance reporting & actionable data
璂rive controls excellence, including but not limited to SOX oversight and ongoing assessment of operations
3.Drive customer service satisfaction
璄nsure customer services levels are met. Negotiate changes to SLA抯 (Service Level Agreements) with business partners
璄nsure delivery of high-quality products and customer experiences
璅acilitate effective business partner relationships
璑egotiate, persuade, and influence others to gain cooperation to meet or exceed customer service standards
瑼nalyze data for trends, drivers and performance results to drive SLA compliance/quality improvement.
4.Drive continuous improvement through performance management
璄valuate and report overall effectiveness of department through work unit metrics, KPI抯, SLA抯. Identify and act on improvement opportunities
璉nnovate services and apply best practices
璉mplement and leverage technology to improve operations
璂rive internal cost saving and productivity improvements
璍ook strategically outward to design and deliver a World Class organisatioin that minimizes cost while maximizing quality.
5.Develop a high-performing team
瑽uild a positive work environment that encourages teamwork
璕etain and develop employees through training and career development
瑼ctively manage and measure organizational performance through qualitative and quantitative assessment, including formal and informal customer surveys and industry benchmarkng
璆uide and coach others in problem solving.
REQUIREMENTS:
-Onshore/Offshore Relationship Experience preferred.
-Working knowledge of Microsoft suite of desktop computing products; Excel, Word, PowerPoint.
-Degree in Accounting or Finance required.
-5+ years of experience managing a large team (~150) of clerical and professional staff.
-10-15 years of accounting experience.
-Accounting operations experience preferred.
-Experience in the BPO industry would be a positive.
Interested Candidate, please forward your resume to hr-dalian@orangetreeconsultancy.com |