Responsibilities:
Ensure that the team adheres to procedures and processes of Corporate.
Ensure that the team has good understanding of EBP/Support works/Empotoris/PMO.
Has good understanding of own area of responsibility and required fundamental skills. Constantly seeks to add and upgrade knowledge and skills to improve output and work independently.
Ensure quality assurance process is implemented in customer service desk team
Knowledgeable in procurement process and methodology
Gives correct functional advise to superiors and guidance to team members in all issues whenever required
Understand service desk team operation and be responsible to improve the overall service delivery
Understand own role and how it relates to team. Works effectively and consistently as part of a team. Sharing knowledge and best practices.
Organizes self and work. Priorities own work and has regard for others priorities. Uses resources effectively and works systematically to a deadline. Ensure conformity of team in breaks, holidays, and start of work on time.
Training the team members thereby assisting in succession planning. Identify training needs and Ensure training takes place in formatted manner. Continuously developing team members and effective motivation of teammates.
Recognizes the business importance of satisfying the external customers. Ensures proper quality of actions/services for meeting or exceeding customer expectations and makes realistic commitments. Solves routine or simple customer issues by following company procedures and seeks help in solving complex problems.
Requirements:
1. Bachelor Degree above
2. Fluent oral English, experience in leading a team to provide external customer service is highly preferred!
Interested candidate, please send your resume to hr-dalian@orangetreeconsultancy.com for application. |