Primary Focus:
Technical/Technical Operations Manager is a senior position responsible for the execution of departmental strategies and delivery of departmental results through successful leadership and management of a team of engineers. He/She ensures the infrastructure, staffing, technical expertise, tools and services delivery are of the highest standard. He/She will continuously review, audit and execute process improvement to achieve YOY improvement on productivity and customer satisfaction metrics.
Qualification:
Bachelor of Science, Bachelor of Computer Science, Bachelor of Electronic Engineering, Bachelor of Telecommunications, Bachelor of Communications, Bachelor of Software Engineering
Experience Needed:
Typically five or more years of relevant technical or professional experience in addition to one or more years of experience in a management or other leadership role (preferably in a services environment)
Core Knowledge and Experience:
A strong and experienced manager who can balance operational, human resource and business objectives and challenges
Demonstrates good problem-solving skills and ability to lead others to find appropriate solutions
Good analytical skills
Proactive, well-organized, and a meticulous planner
Translates departmental goals into performance objectives for each team member and measures departmental and individual performance against plan
Ensures proper utilization of resources and provides justification for additional resource requests
Conducts technical and business presentations concerning products, projects, initiatives and results
Capable of simultaneously managing multiple high priority issues/projects without reducing quality
Ability to work at both operational and executive levels
A strong customer advocate
Ability to inspire and motivate
Strong English and Japanese and Chinese)
Self driven and results oriented
Understanding of the general telecommunications market in Asia Pacific
Knowledge of services life cycle businesses: design, implement, operate and maintenance
Desired Knowledge and Experience:
Knowledge of telecommunications products/platforms and technologies
Understanding of IP telephony, Data networking, LAN/WAN, Contact Centre
Knowledge of predictive dialers, voice mail, interactive voice response, voice logging, work force management and computer telephony integration systems
Experience in managing a team of skilled technical professionals in a shift environment |