Description
ABOUT THIS ROLE:
This role will be responsible for providing strategic 'Learning & Development' (L&D) direction and support to employees of HP's 'Global business service' centers in Dalian (China) and to specified centers in India. This role will be a part of 'Global Functions HR'.
'Global business services' is HP's business unit that supports transaction processes of various internal HP businesses and functions (such as HR/accouting) through a process based offsite outsourced delivery model.
'Global functions HR' is responsible for providing HR support to various horizontal functions of HP (IT/Legal/HR/Finance e.t.c.). 'Global business services' is one such horizantal business unit. While this role will report into 'Global functions HR', the role will also necessitate very close engagement and alignment with the business leader(s) of the locations that it will be supporting.
Global business services has around 9500+ employees spread across 11 locations. This role will need to provide support to around 600 employees in the Dalian center of GBS and to around 2000 employees in the India centers. This role would have access to imlementation support that would be provided by other internal 'Learning and Development' verticals (for e.g. in 'solution development', in delivery/logistics management).
THE ROLE OF THE CLIENT ENGAGEMENT MANAGER (CEM)
The role of a CEM is help the business know what capabilities are required to meet business goals and to help them develop and sustain those capabilities. 'Capability' may be a set of knowledge, skill, behavior and motivation. This would require the CEM to adopt a strategic consultative process to diagnose and determine capabilites required and follow it up with a robust implementation plan. In some instances, this results in a "learning program". In other instances, our job is to help the organization (it's managers and leaders) focus and develop the knowledge and skills required by themselves by providing them with approriate tools, people development techniques and through ongoing coaching of business managers. The job of a Business Client Engagement Manager is thus, transformational in nature. The word 'Client' is used in the role title to also stress on the consultative part of the role.
The L&D CEM would need to effectively partner with the HR leader and the business leader of the respective business unit/location to ensure that the learning and development strategy and plans are a part of and in alignment with the overall HR strategy for the business unit/location.
The role is responsible for effective utlization of development budget allocated for the locations through a proper prioritization and consultative process with respective business and HR managers.
Critical capabilities required for the role:
Ability to quickly understand the business issues, challenges and goals.
Ability to diagnose the associated people capabilities (a combination of knowledge, skill, behavior and motivation) necessary to reach those goals and, when necessary, help to drive change in those skills by insuring that the total L&D team (the internal L&D verticals refered earlier) delivers solutions through effective collaboration and influencing.
An appreciation of learning methodologies/ techniques and tools would be desirable
Qualifications
Educational qualification:
Mandatory - Bachelor's degree.
Desired - Master's degree.
Around 6+ years of postqualification experience is desirable.
EXPERIENCE :
A. Experience in driving business initiatives that resulted in dramatic increase in revenue, profit, growth and delivery commitment and/or
B. Experience and demonstrated results as a training and development professional focusing on need identification, program development and program implementation
C. Demonstrated engagement skills needed to effectively manage groups of global leaders as well as the engagement with many others inside the L&Dorganization.
D. Experience and demonstrated results in working IN or WITH a multicultural environment would be desirable.
E. Experience dealing with businesses experiencing extremely fast growth and with very high demands on deadlines in order to bring projects on board.
F. Experience and demonstrated results on 'management of change'.
G. Experience and demonstrated results in any of th following is desirable
Process improvement (including CMMI), Six Sigma, Blackbelt, Quality improvement, Standards of Operations |