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Business environment
The world has changed. Again.
Not so long ago we provided information for business. Today information is the business.
Hp services is uniquely positioned to help customers transform their businesses and get measurably more from their IT investments.
We're here for our customers. Putting them first makes us foremost. We don't exist without them.
Our service and support organization works hard at making life easy. Answering queries. Keeping in touch. Sorting out problems. Letting customers know they're valued. And making sure all the other parts of our business understand what customers are thinking.
That way we're always a step ahead. Customers drive our business.
And the people who keep us in touch drive our success.
Job description
Customer care technicians take calls from customers and initiate the right response to them, positively and professionally.
Dealing with a wide range of products and using a powerful information database, you'll provide remote solutions to problems, increasing in complexity along with your experience level.
You'll ask questions, probe problems, double-check what has and has not been done, and explain what to do in such a way that non-technical users can understand what action to take.
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业务环境
世界已经改变：
在并不遥远的过去我们为业务提供信息，如今信息就是我们的业务
惠普服务旨在帮助客户实现业务转型，并帮助他们从信息技术投资中获得更多的回报，这是惠普独特的业务定位。
为了我们的客户，我们来到了这里。客户第一的原则使我们名列前茅，没有客户我们将不复存在。
我们的服务和支持部门使生命变得越来越轻松：回答询问、保持联络、解决问题、让客户知道我们很重视他们，确保我们的各个业务部门都知道客户在想什么。
这样，我们始终领先一步。客户们推动了我们的业务发展。
那些始终与我们保持联系的人促进了我们的成功。
工作说明
客户接待技术员接听客户电话、对他们作出肯定的、专业的正确答复
对大范围的产品、使用强大的信息数据库，为各种问题提供过程解决方案。工作的复杂程度随经验的增加而提高
你可以提问、分析问题、确认做过什么和未做过什么，解释怎样做，要使非技术客户也能理解应采取何种措施
Qualifications
Your profile
Completion of colledge or above
Professional experience in technical areas
Customer service experience
Product-oriented certificates(e.g.MCSE)
Broad technology knowledge(Operating systems,Hardware)
Proficiency in Office Technology
Willingness to participate in non-standard working-time models(e.g.shift,call availability,etc..)
Accuracy
Clear English communication skills
Ability to work independently
Confident telephone manner
Initiative
Fluency in English and local language
要求
全日制大学本科毕业
有技术领域的从业经验
有客户服务经验
面向产品的认证（如MCSE）
技术知识面广（操作系统、硬件）
精通办公技术
愿意接受非正常上班时间的工作（如倒班、随叫随到等……）
准确
清楚的表达能力
有独立工作的能力
自信的电话接听方式
积极主动
英语和汉语流利 |