Description
Business Environment:
GSC Dalian is one of HP global solution centers serving this destination, through telephony and electronic ways, now it is providing services to a great many customers across different countries. And as the emerging city of China, Dalian is continuously witnessing GSC's dramatic growth and globalization during the industry migration waves.
Job Description:
Conform to globalized service processes, attend to customers' calls and queries through HP international technical support hotline
Guide customers to go through necessary trouble shooting processes
Efficiently solve customers' hardware or software issues
Uplift customer loyalty to HP brand, enhance customer experiences
Improve technical support efficiency, achieve business successes
Qualification Requirements:
Bachelor or above, major in IT or English preferred
Very good command of oral and written English
Adaptability and insight to different countries' culture
Necessary IT foundational knowledge (Software and Hardware)
Strong logical thinking and problem solving capabilities
Good at interpersonal communication and team-work
Due to time zone, must be able and willing to take night shift. |