Key Responsibilities:
Provide first level support for any computing problem or request, which is raised by our internal customers.
昄iaise with hardware and software vendors to ensure company maintain an up-to-date portfolio of computer equipment for customer use.
Provide prompt and effective support service to clients with due consideration of possible client accessibility restrictions.
Effectively manage server disk space usage and backups based on information supplied by Head of IT and Regional IT staff.
Plan and administer system resources across the user base.
Effect support and service procedures for hardware and software within the company's office environment.
Provide efficient and prompt information for clients for any outstanding issues being managed by IT support staff .
Produce and maintain documentation describing the IT support process for technical issues and ensure the IT Sharepoint system is updated with this information.
Administer the registration and deregistration of all IT system and E-mail user accounts including permanent and temporary staff, contractors and company visitors.
Report to System Manager & Head of IT any problem that may cause major impact to site.
Participate in other IT support projects as defined from time to time.
Requirements:
旾T support and configuration (minimum 2 years).
旹xperience in 1st line IT support.
旵lear understanding of all computing concepts and protocols through experience and training.
昈perational and troubleshooting ability with Windows 2000/2003 Server, Active Directory, Windows XP/Vista, MS Office 2003/2007 experience, ideally a Microsoft Certified Professional (MCP).
昒nderstanding of Voice Over IP (VOIP) technology.
旴asic computer hardware testing and diagnostics skills.
旼ood command of English and Chinese (Mandarin and Cantonese). |