Principal Responsibilities:
Be the Technical Design Authority for bids
Support the proposition team and sales account managers to achieve annual billed revenue and SOV targets as per the sales compensation plan
Provide Pre Sales consultancy/technical support in Managed Network Services and other areas of specialism
For specific opportunities, develop a technical solution which delivers customer requirements that can be implemented by the implementation team
Capture customer's technical requirements by attending customer and prospect meetings
Provide technical hand-over to project management and customer service
Be involved in funded project delivery in a consultancy capacity
Maintain effective working relationships with all business units of Global Services in order to provide sound commercial and technical solutions to the customer
Input technical information regarding the customer into BOSS and Protrak
Essential Skills & Experience (key competencies)
Customer Focus
Support the proposition and sales team to develop appropriate solutions for customers and close business.
Commercial and Business Awareness
Understanding of Business processes
Has strong Business acumen
Understanding of commercial and contractual issues
Performance and Results
Takes all appropriate action to achieve targets, outcome and results focused
Motivation
Strongly motivated to succeed, able to work independently and across the matrix.
Teamwork
Able to work with all parts and external partners to deliver a solution to clients
Effective Communication and Impact
Excellent listening skills
Able to interact at all levels internally and if necessary externally
Presents with personal confidence
Able to support the proposition and sales teams in presentations to customers
Excellent written communication skills- reports, client documents.
Continuous Improvement and Managing Change
Able to innovate and be flexible and creative in helping to develop a business opportunity or solution
Professional / Technical Competencies
Broad understanding of the solutions business with 3-5 years' experience in the ICT industry in an IT&T solutions role
Cisco CCNP or at least CCNA with security knowledge
Specific experience in the proposition being managed or a related area is essential
Proven experience in designing and implementing complex ICT solutions for customers
Knowledge of competitors, ICT environment, strategic partners for solutions, industry and business trends in order to be able to build solutions is an advantage
Demonstrated expertise in complex data network design, implementation and support
Ability to interact with all levels of staff in Client, Supplier/Distributor and internal environment across geography and culture
Willingness to travel and work extended hours as necessary |