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Process Analyst (English)
埃森哲信息技术（大连）有限公司   
公司行业：专业服务(咨询，人力资源)
公司类型：外资(欧美)
公司规模：500人以上
工作地点：大连发布日期：2008-03-21工作经验：二年以上
最低学历：本科外语要求：英语 精通职位月薪：
工作性质：招聘人数：若干管理经验：
 职位描述/要求：
Job Description

Overall Purpose of job

Primarily responsible for activities that follow the O2C process including Billing, Collections, Dispute management and Reconciliations..
Ensure that the necessary client guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.
Act as a subject matter expert and facilitate training & knowledge sharing within the teams.
To deliver client services as defined by the contract.
To be assigned specific task which you will be accountable for.
Respond to customer inquiries and resolve disputes and/ or escalate for resolution

Resposibilities/Authorities
Provide order release coverage as per client ’s timelines.
Ensure customer’s credit balances are reviewed
Ensure all billing requests received are executed on time.
Ensure billings are done accurately as per the agreed / set quality levels and in line with the SLA requirements.
Ensure all invoices are generated on time and dispatched as per the process.
Ensure all non exceptions are handled as per client ’s guidelines.
Validate and Analyse eligibility for Electronic Billing.
Provide Cash Application services as appropriate.
Ensure all AR Sales Adjustments are done and credits are recorded as per client guidelines.
Ensure all remittance advices are reviewed on time.
Escalate partial payments and other communications as per guidelines.
Audit all electronic payment files received.
Resolve all exceptions and input billing data accurately in to the system
Reconcile unapplied payments and assist client management in review.
Ensure all customer refunds are taken care and appropriate information with recommendations is provided.

Assist in daily reconciliations of cash clearing accounts.
Analyze and clear payments offset by customer credit notes/ vendor debit notes.
Research and provide resolution for approvals of short payments and over payments as per tolerance levels.
Escalate customer communication as per policy guidelines.
Ensure customers are contacted and all past due accounts are collected.
Ensure documentation of external and internal discussions regarding collections.
Track, Research, Resolve and document issues and inquiries regarding collections payments.
Resolve customer claims and disputes as per guidelines.
Ensure all customer inquiries and calls are tracked and sufficient information is provided.
Analyse customer aging accounts and provide information on over due accounts to the management in time.
Prepare, raise and submit credit adjustments to client for approval.
Ensure all process documents are up to date
Ensure new joiner training, mentoring and coaching is provided
Provide adequate & timely feedback to the Team Lead/ Supervisor and assist in Performance Management for the team.
Adherence to Accenture Professional Behaviours.
Suggest process improvements/ transformation projects involving cost reduction, process / operational efficiency.

JOB REQUIREMENTS

Functional competencies (Includes Knowledge and Skills)
Order Booking & Billing/ Accounts Receivables/ Collections
Accounts Reconciliations
MS Office
ERP (Oracle 11i, SAP, People Soft etc)

Professional Competencies (Includes Skills)
Team Leadership
Communication / Presentation Skills
Decision Making
Customer Service Orientation
Multi Tasking
Analytical skills

Proficiency Level

- Attended a training course on this skill and/or has had brief exposure to this skill.
- Uses basic terminology in regard to the skill.
- Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences.
- Moderate exposure to this skill and related work experiences.
- Can assist other team members with questions and problems related to this skill
- Applies skill (at basic level to work situations, with some guidance.

- Extensive exposure to this skill and related work experiences.
- Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance.
- May train and/or direct the work of others in application of skill.
- Regarded as a center wide resource on this skill.
- Applies detailed knowledge and skills to complex (or new) work situations in multiple settings settings.
- Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.


Working Conditions
Moderate travel depending on project involvement
Overtime and On-Call required
Shift Working

 联系方式：
联 系 人：Krist Yang
 公司简介：
Accenture China Technology Delivery Centre in Dalian was opened in 2002, and now provides services to more than 30 clients. It provides multi-lingual software build, development and maintenance services to clients in China, Japan, Korea, United States , Germany and around the globe. In 2006, Dalian China Technology and Outsourcing Delivery Center had attained the Software Engineering Institute's (SEI) Capability Maturity Model for Software (CMMI5) Level 5 rating and BS7799 Certificate.

埃森哲大连信息技术中心始建于2002年，目前为30多家客户服务。它为中国、日本、韩国、美国、德国及全球范围内的客户提供多语言软件构建、开发和维护服务。该中心于2006年通过CMMI5级及BS7799认证。

At our Technology Delivery Center, our technology professionals work on application development, systems administration work, and software maintenance – providing practical programming and technology implementation for business. They have deep experience with leading business technologies, including J2EE, .NET, SAP, Siebel and Oracle and they work on a range of platforms including UNIX, Windows and mainframe. They work with many leading business applications such as enterprise resource planning, customer relationship management and enterprise application integration.

该中心的技术专家致力于应用系统开发、系统管理、软件维护―为商业应用提供系统设计和技术实施。他们在当前一些领先的商业技术方面拥有丰富经验，其中包括J2EE, .NET, SAP, Siebel和Oracle。这些技术可用于包括UNIX，WINDOWS和大型机在内的一系列平台，并可提供诸如企业资源规划、客户关系管理及企业应用集成等多种应用系统。
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