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Q2C APAC Team Lead(English,Japanese,Korean)
埃森哲信息技术（大连）有限公司   
公司行业：专业服务(咨询，人力资源)
公司类型：外资(欧美)
公司规模：500人以上
工作地点：大连发布日期：2008-03-21工作经验：二年以上
最低学历：本科外语要求：英语 精通职位月薪：
工作性质：招聘人数：若干管理经验：
 职位描述/要求：
JOB DESCRIPTION

Overall Purpose OF Job
Co-ordinating day-to-day activities of the Collections & AR (O2C) operations and ensuring adherence to all process requirements as outlined by the client.
Ensure that the necessary client guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.

Responsibilities/Authorities

Operational:
Ensure that the members understand the Process End-to-End and perform on the agreed process deliverables and maintain high quality of standards
Provide necessary support for System trouble shooting
Identify and implement areas for process improvement
Ensure effective backup plan is in place
Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
Ensure all transaction processing is in a timely manner as per CTP/CTQ and SLA
Ensure all the supporting documents are available to support Audit
Ensure adequate internal process controls are put in place to ensure quality levels.
Ensure all month end activities are completed and appropriate reports are generated and circulated as per the process requirements.
Ensure process documents are up-to-date and version control is applied as appropriate.
Ensure all customer/ client queries are responded & resolved within the stipulated Turn Around Time (TAT)
Ensure all quality parameters are met with respect to Billing and all invoices are dispatched on time.
Ensure all statutory records are maintained as per client’s requirements.
Ensure all Operational Metrics and Service Performance Metrics are generated on time.
Ensure Daily/ Weekly/ Monthly collection targets are identified, tracked and achieved.
Ensure Reconciliation of unapplied payments and assist client management in review.
Ensure all customer refunds are taken care and appropriate information with recommendations is provided.
Ensure customers are contacted and all past due accounts are collected.
Ensure documentation of external and internal discussions regarding collections
Analyse customer aging accounts and provide information on over due accounts to the management in time
Ensure all AR Sales Adjustments are done and credits are recorded as per client guidelines
Ensure manual journal entries are processed as required

Financial:
Identify areas of cost reduction by Process Improvements [Work and Non work related]
Assess risks/costs associated with process delays and timely escalating the same to the leadership team

Client/Customer:
Ensure compliance with client's policies and procedures
Ensure timely communication to customers
Create adequate back ups

People:
Participate in Team Initiatives/events
One on one with supervisor on a regular basis
Share ideas and seek clarification
Support centre sponsored Team Activities
Sharing best practices – (leverage the knowledge across teams)
Create good relations with internal and external customers
Working on the development of the people in the team

Others:
Ensure team members maintain high morale
Emails / Voice mails or any other communication from the customer to be responded promptly
Provide required MI reports
Lead process improvement initiatives
Provide Internal & External Audit Support

JOB REQUIREMENTS
Order Booking & Billing/ Accounts Receivables/ Collections
Accounts Reconciliations
Variance Analysis & Clearance
MS Office
ERP (Oracle 11i, SAP, People Soft etc)
Team Leadership

Working Conditions
Moderate travel depending on project involvement
Overtime and On-Call required
Shift Working

 联系方式：
联 系 人：Krist Yang
 公司简介：
Accenture China Technology Delivery Centre in Dalian was opened in 2002, and now provides services to more than 30 clients. It provides multi-lingual software build, development and maintenance services to clients in China, Japan, Korea, United States , Germany and around the globe. In 2006, Dalian China Technology and Outsourcing Delivery Center had attained the Software Engineering Institute's (SEI) Capability Maturity Model for Software (CMMI5) Level 5 rating and BS7799 Certificate.

埃森哲大连信息技术中心始建于2002年，目前为30多家客户服务。它为中国、日本、韩国、美国、德国及全球范围内的客户提供多语言软件构建、开发和维护服务。该中心于2006年通过CMMI5级及BS7799认证。

At our Technology Delivery Center, our technology professionals work on application development, systems administration work, and software maintenance – providing practical programming and technology implementation for business. They have deep experience with leading business technologies, including J2EE, .NET, SAP, Siebel and Oracle and they work on a range of platforms including UNIX, Windows and mainframe. They work with many leading business applications such as enterprise resource planning, customer relationship management and enterprise application integration.

该中心的技术专家致力于应用系统开发、系统管理、软件维护―为商业应用提供系统设计和技术实施。他们在当前一些领先的商业技术方面拥有丰富经验，其中包括J2EE, .NET, SAP, Siebel和Oracle。这些技术可用于包括UNIX，WINDOWS和大型机在内的一系列平台，并可提供诸如企业资源规划、客户关系管理及企业应用集成等多种应用系统。
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