**英语职位
Job Description
Technical support engineers are troubleshooters, providing help to end users who may locate not only China but also the whole Asia Pacific Area. In doing so, they are frequently called upon to investigate and resolve problems in fluent English.
The tasks of these engineers could include one or more of the following:
Helping customers install newly purchased software
Training customers in the use of software applications
Diagnosing and resolving software problems or conflicts
Evaluating software programs and making suggestions for their improvement
Customizing software or hardware
Answering technical questions
Answer phone calls from users, in order to resolve specific problems
Use automated diagnostic programs to solve problems
Write training manuals
Identify recurrent problems and help users resolve them
Qualifications
Your Profile
* Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
* Must speak fluent English without any accent.
* Must have very good verbal and written communication skills in both Chinese & English.
* Must be a quick learner.
* Certifications such as MCSE, CNE, MSP, Cisco or similar certifications would be preferred.
* Possessing more than 2 years previous Tech Support experience would be preferred.
* Possessing very good experience with various computer peripherals and applications would be preferred.
* Possessing very strong problem solving and resolution experience would be preferred.
* Must be very customer oriented and focused on meeting the customer's needs.
* Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers
* Experience in installation and configuration of PCs, servers, hardware, software, etc.
* Leadership qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivator
**韩语职位
Should have native level Korean language skill
Should have a competent comprehension in English.
If a candidate has prior call center experience, the better.
Strong leadership skills
Team player
Willing to submit to stringent Quality Assurance Monitoring programs.
Must have flexibility and ownership
Teachable (quick learner, willing to learn new processes, ability to adhere to processes
Strong communication and collaboration skills
Technical skills
Overall attitude
**日语职位
工作职责：
*通过电话或Email就终端客户的咨询作出合适的回答、提供相应的解决方案
*根据需要及时更新客户信息
*根据相关法规, 将疑难电话转接给流程主管或相关部门
职位要求：
*日语精通
*熟练使用办公软件
*良好的客户服务意识
*适应倒班制 |